Shipping & Delivery

We take care in preparing each order for its journey to you. Because our collection includes objects of many different sizes, materials, and origins, shipping methods and timelines may vary by item.

Order Processing

Orders are typically prepared and shipped within 2–5 business days of purchase. During holidays, sales, or other periods of high order volume, additional processing time may be required.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates

Shipping costs are calculated at checkout based on the items in your order and the delivery destination.

Some larger, heavier, fragile, or unusually sized pieces may require additional shipping or handling. When special arrangements are necessary, these will be noted on the product page or communicated with you before shipment.

Delivery Times

Delivery times vary according to destination and shipping method. Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed.

Please note that processing time is separate from the time an order spends in transit.

Multiple Shipments

Our collection includes objects of varying sizes and shipping requirements. In some cases, items from the same order may arrive separately. When available, tracking information will be provided for each shipment.

Damaged Orders

We carefully inspect and package orders before shipment. If an item arrives damaged, please contact us at connect@sanctumojai.com within 5 days of delivery and include your order number along with photographs of the item and its packaging.

We will review the circumstances and work with you toward an appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us at connect@sanctumojai.com with your order number and a description of the issue.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delays can occasionally occur outside of our control. If your tracking information indicates an unusual delay or your package appears to be lost, please contact us and we will assist you in determining the appropriate next steps with the carrier.