Terms & Conditions

These Terms & Conditions govern your use of the Sanctum website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms.

Throughout these Terms, “we,” “us,” and “our” refer to Sanctum.

Online Store

By using this website, you represent that you are legally able to enter into an agreement with us.

You may not use our website or products for any unlawful purpose or violate any applicable laws in connection with your use of the website.

We reserve the right to refuse service, cancel orders, or limit quantities when reasonably necessary, including in cases of suspected fraud, unauthorized activity, pricing errors, or misuse of the website.

Products

We make reasonable efforts to describe and photograph our products accurately. However, colors and appearance may vary depending on your screen, lighting, and other factors.

Many objects in our collection are handmade, hand-finished, or created using natural materials and traditional processes. As a result, variations in color, texture, pattern, shape, dimensions, and finish may occur from piece to piece. These variations are inherent to the handmade nature of the work, are part of what makes each piece unique, and are not considered defects.

We make every effort to represent each item faithfully through our photographs and descriptions; however, the piece you receive may vary from the piece pictured.

Product availability is subject to change without notice. We may discontinue products or limit quantities at any time.

Pricing & Payment

Prices are displayed in USD unless otherwise stated and are subject to change without notice.

Applicable taxes, shipping charges, and other fees will be shown at checkout when required.

We make reasonable efforts to ensure that pricing and product information are accurate. If an error occurs, we reserve the right to correct it and, where appropriate, cancel or modify an affected order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Orders

Submitting an order does not necessarily constitute our acceptance of that order. We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, errors in product or pricing information, suspected fraud, or payment authorization issues.

You are responsible for providing accurate and complete billing, shipping, and contact information.

Shipping & Delivery

Orders are shipped according to our Shipping & Delivery Policy.

Delivery dates and carrier estimates are provided as estimates unless expressly stated otherwise. Delays may occur due to carriers, weather, holidays, supply disruptions, or circumstances outside our reasonable control.

Returns & Refunds

Returns, exchanges, damaged items, and refunds are governed by our Returns & Refunds Policy.

By making a purchase, you agree to the return and refund terms applicable to your order at the time of purchase.

Intellectual Property

The content of this website, including text, photographs, graphics, logos, design elements, and other original materials, is owned by or licensed to Sanctum unless otherwise indicated.

Such content may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without permission from the applicable rights holder.

Product names, artwork, photographs, trademarks, and other materials belonging to the makers and brands represented by Sanctum remain the property of their respective owners.

Third-Party Services & Links

Our website may contain links to or use services provided by third parties, including payment processors, shipping carriers, social platforms, and other service providers.

Your use of third-party websites and services may be governed by their own terms and privacy practices. To the extent permitted by law, Sanctum is not responsible for the content, availability, or practices of independently operated third-party websites.

Prohibited Uses

You may not use this website to engage in unlawful, fraudulent, abusive, or malicious activity; interfere with the operation or security of the website; attempt to gain unauthorized access to our systems; transmit harmful code; or infringe upon the rights of Sanctum or others.

Disclaimer

We make reasonable efforts to keep the information on this website accurate and current. However, occasional errors, omissions, or inaccuracies may occur.

Except where prohibited by law, the website and its content are provided without warranties beyond those expressly stated by us or required by applicable law.

Nothing in these Terms limits any rights or remedies that cannot legally be limited or excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Sanctum and its owners, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our liability for any claim relating to a purchased product will not exceed the amount paid for that product, except where applicable law requires otherwise.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sanctum and its owners, employees, representatives, and affiliates from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.

Privacy

Your submission and use of personal information through the website is governed by our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable requirements.

The current version will be posted on this page with its effective date. Continued use of the website after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by the laws of California, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.